News

WARNING: Alarm System Incompatibility—Voice Over IP (VOIP) & Digital Phone Lines

VOIP systems and digital phone lines are generally NOT compatible with your alarm system if your system is monitored over a telephone line. Eliminating your traditional telephone line will likely cause your monitored alarm system to lose ability to communicate to central station monitoring. This means that police, fire, medical, and other dispatch will NOT occur through central station monitoring if the alarm system cannot transmit its signals. Please call us if you have questions about this or to order radio monitoring which does not require a telephone line and therefore avoids these incompatibilities. Radio monitoring is also better because it works even if the phone line has been cut. You can get a basic analog phone line from AT&T without any features for about $17 per month (long distance from ECG is available for about 2.5 cents per minute).

URGENT: Change In Dispatch Procedure—Cell Numbers Needed

In accordance with industry efforts to reduce false alarms, central station monitoring will call additional numbers on the call list BEFORE dispatching. Please call central station monitoring at 770-478-1513 to make sure valid cell phone numbers are in the first positions of the call list. Please also review your other numbers and remove any that are no longer valid. It’s best to write down your name, address, account number, and call list and fax it to central station monitoring at 770-478-8903.